Top Ten Web-Design Mistakes of 2002 (Alertbox Dec. 2002)

Please read the whole list, but here is my pet peeve. I'll address #9 in another post.

7. Infrequently Asked Questions in FAQ
Too many websites have FAQs that list questions the company wished users would ask. No good. FAQs have a simplistic information design that does not scale well. They must be reserved for frequently asked questions, since that's the only thing that makes a FAQ a useful website feature. Infrequently asked questions undermine users' trust in the website and damage their understanding of its navigation.