CRM shopping update

Well, the local Goldmine rep hasn't called me back regarding my two messages I left. Someone I know says their contract with Goldmine is on the rocks, so maybe that is why. They also pointed out their very high support rates, which, when rolled into my quote don't look that scarry, but by their own are quite high.

I talked to the inside sales manager at SalesLogix this week. He advised me that as long as I am talking to one of their resellers, I should stick with them until I request to eliminate the relationship thru SalesLogix. This is done to avoid competition between dealers, which I understand. He did tell me that if I want their software set-up to work with our ERP software, I will have to buy from our ERP company, as they are the only ones licensed to sell that version.

So, trying to select from the top two CRM software packages is going to be an excercise in patience, it looks like!