How to tell when you are doing your job...

I just got off the phone with a new potential client who was on our website. I promised him an email with a price quote 'shortly'. And he asked what my name was. Not just because he wanted to hold me accountable for a promise to send a quote, but because we had started a relationship.

I always feel flattered when new prospects ask for my name or extension number. Of course, now that I am flattered, I am willing to help him in any way I can. Turns the tables on the conventional wisdom about salespeople and customers, doesn't it? How do people react to your staff when the call your company? Are they starting or building on a relationship?