I haven’t posted much because of our recent factory move. And our T-1 line isn’t installed yet, so we are sharing a single modem line–which means no surfing. Actually, it has probably been good to keep the distraction of the web away when we should be focusing on getting our business up and running again.
What sucks is I am the one who ordered the T-1. Too late apparently. Our business manager should have, but he was weighing his options. So the salesman blew it in not warning us about how long the service takes to get installed. Maybe he doesn’t really know. But that’s the beginning of the story.
We ordered from SBC, who we also ordered phone service from. Turns out that even though our phone service was active on December 5th, we still haven’t had our toll-free lines transferred. Our old provider is forwarding our primary line, but I didn’t expect it to take this long. I was told last week that they should have been transferred by today.
As far as the T-1 line is concerned, it took almost three weeks from the time I signed the contract till the order for the line was actually placed with the phone company. Then I was told it would be installed ‘by’ December 22. It was actually installed on Monday. But no one has contacted me about test and turn-on, even though the installer said it should happen the following day.
Things are early, things are late, and I, the customer, am left wondering and waiting. Part of the complaint is the lapses of time, but more important would be keeping me properly informed of the lapses of time.