While I suffer under a sudden deluge of work, I found this article (via Danavan CRM blog) to resonate with me.
Basically, a 6% difference in the workloads of sales managers showed a 10% diffeence in revenue. So freeing up 3-4 hours a week for your sales managers (and sales people) can boost revenue by 10%! That would certainly support implementing a new CRM system.
Personally, I’ve found that my recent involvement in our factory move and other issues has left me dropping certain tasks I should have taken care of for customers. Following the rules of ISO processes tend to go out the window, too. I enjoy hustling, but its getting harder to switch gears.