One of my daily blog-stops is This is Broken for the same reason I like Web Pages That Suck…they feature train wrecks that I can rubber-neck at.
This one I found exceptional. Just because I think we’ve all been there. You can probably figure out what it says just by the title. Essay question for my readers: If this was your organization, how would you fix it?
I ask this of myself, because as I look forward to lots of new sales processes in when we implement CRM, I still won’t have final control of the customer experience. I’m stuck with the people and their style of behavior. How much can I really control them?