Friday’s links

Today I will hit on blogs. Hurray, I am now listed on AltaVista, and #1 for the term “marketing blog“.

Seth Godin

I wanted to comment or talk back on his last post, but there is no way to do it. He stews on subscriptions to support websites, but doesn’t come up with a aha idea like he usually has. I’ve generated a discussion here at GVSU regarding this issue. Why can’t we bid against the web advertiser’s for our screens? If they are paying $100 per 10,000 impressions, can I pay 11 cents instead to not see the ad?

Micro Content News

I just found this one today. Need to study closer, but it is designed with multiple pages. Innovative for a blog.

Darn Phones

Like may of you out there, I wear more than one hat. I am in charge of the phone system here (but not long distance service selection, thankfully) because it crosses customer communication and technology…not things that others want to touch here. I’d rather be done with it all, but no. In recent days I’ve been distracted by many minor problems with the phones like:

  • Power outage
  • Changing carriers
  • Dropped calls
  • New T1 lines

There are so many vendors and equipment that it is challenging to trackdown or support any one issue. Why are calls dropping? Have phone system checked by Expenets. No, its due to the T1 service. The T1 service company (AT&T) is taking forever to get back to me about why we can’t fax overseas, so why call them again? Finally find out we can’t dial overseas because the single-lines have been switched to our new carrier.

Jakob points the way

This article starts talking about making computing/internet designed around individuals and not machines. As a multi-location user, I can appreciate his thoughts.

Supporting Multiple-Location Users (Alertbox May 2002)

But what really strikes home is his final statement about usability:

The next decade will bring the usability challenge of making the Internet sufficiently easy for the other half of the population to use. Making something easy for a college graduate is a piece of cake compared to making it easy for a high-school drop-out, but that’s both our challenge and opportunity in the days to come.

How many people are there out there like my neighbor who can’t figure out how to see what’s on the floppy disk I gave her, let alone copy the files to their hard drive. What will it take to get this type of person to the point that they can actually take advantage of the tool they are sitting in front of? I am starting to think I am a geek.

Stop Bullying

Must be getting lazy, but I found another worthwhile editorial. This time by Wes Iversen of Quality Magazine. It says, in part:

I remember hearing about a metrology equipment vendor last fall who had delivered an order to one of the Big Three automotive manufacturers. When the payment came in, the carmaker had arbitrarily chopped 10% off the invoice amount, and basically told the vendor that was all it would pay for the equipment. Though angry and exasperated, the vendor was reluctant to protest too loudly, for fear of being cut off from future business by the carmaker.

…The results could include a serious deterioration in U.S. vehicle quality.

It goes on to talk about rekindling partnerships between OEMs and the big three. I wonder if these relationships have gotten too toxic to rekindle. We are still suffering from occasional “auctions” to get business from Delphi. It is a painful experience that leaves everyone (including the winner, I image) with loathing.

Myself, I have stepped away from a lot of advertising I used to do and wonder how this is damaging these suppliers. I guess this is a lot more like natural selection (think Animal Planet) versus kill-or-be-killed (think BattleBots) style of the big three.

Here’s something for the one-man department to think about. I always wondered who would tell my favorite discussion group that I was dead. My company is probably more concerned with making sure I have other things accessible. The article does link to a “Dead man’s switch” program.

Lycos News | Dead Men Tell No Passwords

Wishful waiting won’t work

Editorial from Test & Measurement World 6/2002 by Jon Titus struck a chord with me today. Thought I should share it with you:

The economic boom of the 90s has gone, and those who wait for business to “come back” to the level we experienced in the past decade might as well wait for Elvis to reappear at Graceland. Sorry, folks, but it just won’t happen, No miracle .will occur to make the economy better. What we have now is the new economy.

I fear, though, many people will do little but hope business picks up. These people hesitate to spend money, start new projects, and boost their own enterprises. Instead, they whine about business and complain about the economy. But just as the stock market leaves “market timers” behind, so does the economy. We can’t wait for someone else’s first move to signal the time to recharge our businesses. We must listen to customers to find out how their businesses have changed, and we must accurately-and honestly-gauge our strengths and weaknesses. We have to forget about the past and take advantage of the business climate that exists now. Wishing and waiting won’t strengthen the economy. No matter what the economic situation-boom or bust-we always can exploit weaknesses in competitors’ positions, capitalize on our strengths, start projects that show promise, cut dead-end efforts, and take other actions that improve our businesses.

In many areas, business stinks, but that can’t stop you from moving forward. The people who do something first or get someplace first make history. Who remembers the second developer of the microprocessor or the integrated circuit? And who will remember the companies that got a late start in the next economic growth cycle? Now’s the time to decide if you want people to remember you as a winner or a whiner.

SherpaBlog has an interesting commentary about offering print catalogs that only duplicate your web content. Basic summation: people who request catalogs convert to sales at higher rates. Anne doesn’t site any sources, but it seems obvious.

The interesting question is why I spend $20K (or more) on my main catalog and $35 a month on my company’s website? Hmmm.

Shop-bots for B2B?

For my “etailing” class at GVSU, I had to investigate shop-bots, including B2B application. Here is the B2B version. You can also see the whole assignment.



At the office this morning we had a discussion about bots for our industry. Some b2b bots are just simple vendor directories and others are more extensive comparison tools. The discussion centered on whether we should be listed at these sites and why.

We came to the conclusion that sites with comparison tools (www.globalspec.com, http://www.trcustomquotes.com/) attempt to make our product a commodity (not desirable). And as a larger player in our industry, our presence would legitimize such a service (also not desirable). The new directory service (www.industrialquicksearch.com) tries to promote each vendor, which is more reasonable to us, but the prices they are charging are very high to little additional value. Their rate, $400 a month translating to $2 a click-thru, is basically assuring high visibility due to their ranking on the search engines.

Marketing “Mystery Meat”

Just got this email (marked with a high priority exclamation mark, no less). Geez!!!



Good Day:

My name is Kristin Burton and I represent Racar International located in Anderson, Indiana.

I am attaching a flash presentation so that you may become more familiar with what our company can do for you. You may also visit our website at www.racarintl.com.

After reviewing the presentation please contact me so we can set-up a face to face meeting.

Thank you for your time and I hope that we can become wonderful business partners.

Best Regards,

Kristin Burton

Office Manager

Racar International

765-644-4727 Office Phone

And what is it that they do?